Terms & Conditions






Binding Agreement and Terms

The use of PetQCheck.com (the "Site") and the purchase or products through the Site is subject to these terms and conditions (this "Agreement"). By using the Site, you acknowledge that you have read and understand this Agreement and that you agree to be bound by all of its terms.

Nestlé Purina PetCare Company ("Purina") reserves the right to amend or modify these terms or any other terms or policies referenced herein in its sole discretion. By accessing the Site, you agree to be bound by the most recent version of this Agreement. The Site is intended for use by United States residents age 18 or older. Anyone under the age of 18 should not use the Site without the consent and supervision of a parent or legal guardian.

You are also responsible for reviewing Purina's then-current Privacy Policy. Purina may amend or modify its Privacy Policy in its sole discretion.

Site Account

You have the option of registering a user account on the Site (an "Account") that will require you to establish a username and password. You are solely responsible for maintaining the confidentiality of your username and password, for restricting access to your computer, and for all activities that occur under your Account or password. Purina is not liable for any loss that you may incur as a result of someone else using your Account or password, either with or without your knowledge.

Purina reserves the right to terminate any Account at any time in its sole discretion, including without limitation for any failure to comply with these Terms of Use, any fraud or abuse, or any misrepresentation that you or anyone using your Account may make to Purina.

Pricing and Availability

All prices and availability of products are subject to change without notice. Purina makes reasonable efforts to provide you the most accurate, up-to-the-minute information on product pricing and availability, but does not guarantee such information. Some of the items on the Site may be incorrectly priced or no longer available at the time you place your order.

Purchasing Products

To purchase a product on the Site, you must provide valid credit card, shipping, and other information. You represent to us that all information you provide is accurate, complete, and current. You agree to be responsible for all charges incurred by you or through your Account, including all applicable taxes, shipping and handling, and processing charges, if any, associated with purchases.

Purina requires all payments to be made through a valid credit card and does not accept cash, check, wire transfer, or any other payment methods. Purina currently only accepts the following credit cards: Visa, MasterCard, Discover, and American Express. By placing an order through the Site, you authorize Purina or its representatives to charge your credit card for the amount stated and represent to Purina that you are authorized to use the card you provide. Purina is not responsible for any shipping or fulfillment errors that result from your failure to provide accurate information.

Order Acceptance

The advertisement of any product on the Site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify Purina's acceptance of your order, nor does it constitute confirmation of our offer to sell. Purina reserves the right at any time after receipt of your order to accept or decline your order. All orders placed are subject to additional credit verification. Purina may also require additional verifications or information before shipping any order.

Shipping Policy

Orders will only be shipped to valid United States mailing addresses within the 48 continental states and the District of Columbia. Orders cannot be shipped to P.O. boxes. Shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive a product will depend on how long it takes Purina to process your order and how long it takes the carrier to deliver the order to you once it is shipped. Your order will be shipped after your credit has been approved and all other necessary verifications have been completed.

Risk of Loss

All items purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon Purina's delivery to the carrier.

Refunds Procedures

If Purina has verified that the item you received was damaged or incorrect, you will either receive a refund, a replacement item, or a credit. If you believe an item you receive is damaged or incorrect, please contact Purina at the contact information provided at the bottom of these terms and conditions.

Undeliverable Shipments

Occasionally, shipments to customers are returned to Purina as undeliverable. For example, this may happen when the address is incorrect, or the customer refuses to accept a shipment, or the carrier is unable to deliver after multiple attempts. If a shipment is returned to Purina as undeliverable, Purina will attempt to contact you at the contact information you provided.

Contact Information

If you have questions, please contact the PetQCheck team anytime at hello@petqcheck.com.

SMS Terms and Conditions

Please read these terms and conditions carefully. By checking the box to sign up for one or more text messaging programs, you expressly consent to receive non-marketing text messages from Nestlé Purina PetCare Company (“Company”) and others texting on its behalf, including text messages made with an autodialer, at the telephone number(s) that you provide. You may opt-out of these communications at any time, and consent to receive marketing text messages is not required to purchase any goods or services. You also accept and agree to be bound by:
The Website Terms of Use
Our Privacy Policy
and any other applicable terms and agreements related to your use of Company’s services.